Support

Commonly asked questions.

You can download the app from the App Store or Google Play.

  1. Find a Program
  2. By default your Local Council will be what you signed up with. You can select a different Local Council here if you want.
  3. Select Program
  4. Select Event you would like to book into.
    You can only book 2 weeks in advance.
  5. Book Now
  1. View My Upcoming Sessions
  2. Select Session
  3. Scroll to bottom and press Cancel Booking
  4. Select reason for cancelling
  5. Press Cancel Session
  1. Go to Home
  2. Select the Menu in the top right
  3. Select Edit Profile
  4. Here you can edit your 
    • Name, Surname, DOB, Local Council, Profile Image and Gender
    • You cannot update your email. If you have a new email, you will need to set up a new account.
  5. Once you have updated your information, press Save Changes

Booking into sessions is not mandatory to attend. It is encouraged to help instructors know attendance in advanced. 

  1. Go to Recipes
  2. Select the recipe you like
  3. Press the star in the top right corner under the recipe image to save to favourites
  4. In Recipes list, select the star to show only the recipes you have favourited

No, you do not require an account to use the app.

As a guest you can:

  • View Programs & Events
  • View Recipes
  • View Free Resources on our website

The Move It NQ App is free! 

If you want to access Move It NQ On Demand, this will require a subscription. You can set up a subscription through here

Move It NQ is a seperate login to the Move It NQ App.

This is a self-awareness tool designed to help you track your wellness across a range of areas. The tool is not designed to provide medical advice. We do not monitor this information and do not undertake any responsibility to you in respect to the information given. You can use the app to retrieve scores that are automated by the app and if you are concerned with any of the scores or information provided you should immediately consult a qualified medical practitioner.

  1. Go to Home
  2. Press Wellness
  3. Complete the Sliders
  4. Press Log Wellness
  5. You can only log your wellness once per day.

 

To view your wellness Score

  1. Go to Home
  2. Press your profile image
  3. You will see your wellness score out of 100.
  4. The wellness score is a self awareness tool. The number is simply an average of your responses in the form.

 

The Move It NQ App & Move It NQ OnDemand are 2 seperate platforms and require seperate logins

There are 2 ways to set up accounts

Website Portal

Registers for Phona App & OnDemand 

  1. Visit this link
  2. Complete required fields
  3. Click Proceed to OnDemand

The first step creates an account with the MINQ App before transferring some of your data to the OnDemand to complete sign up. 

Move It NQ Phone App

Registering through the App only gives you access to the App

  1. Download & Register an account on the Move It NQ App
  2. Go to Home
 

Support Form

If you are still having issues with the App, please complete the form below. We will get back to you as soon as we can.